BetX Privacy Policy – How We Protect Your Personal Information with Secure, Transparent Data Practices for Every BetX and BetXchange User

Who This Privacy Policy Applies To

This policy applies to several groups of users. It covers website visitors, registered players, mobile users, and people who contact BetX through support channels, forms, or account-related requests. It also applies where a person starts but does not complete registration, or submits documents during identity checks.

Some sections are more relevant to players who complete account opening, verification, deposits, withdrawals, and compliance reviews. That includes checks linked to customer due diligence, source-of-funds review, and account security controls. If you do not agree with this policy, you should stop using the site and related services. Separate sections below explain cookies, tracking tools, and your privacy rights in more detail.

What Personal Information We Collect

In the BetX context, “personal information” means any information that identifies you directly or can reasonably be linked to you indirectly. That can include obvious details such as your name, but also account identifiers, transaction history, and technical data connected to your use of the platform.

BetX may collect the following categories of information:

• Registration details such as first name, surname, date of birth, email address, phone number, country, and residential address
• Verification and due diligence data such as ID or passport details, proof of address, and other documents requested during compliance checks
• Account and activity data such as username, account ID, balance, bonus use, history of play, and transaction records
• Payment-related information such as payment method type, masked payment details, bank or provider information, and deposit or withdrawal history
• Technical and usage data such as IP address, browser type, device information, log files, cookies, and interaction data from the site or app

If you want to learn more about how sign-up works before submitting data, see BetXchange account registration. In limited cases, BetX may also process extra data where required for fraud prevention, financial checks, or regulatory compliance. That processing is kept relevant to the purpose and tied to a lawful basis.

How and Why We Use Your Personal Information

BetX uses personal information for specific operational, legal, and service-related reasons. The aim is to run accounts properly, process user activity, meet compliance duties, and maintain player account security.

For account and service delivery, BetX uses your information to open and manage your account, confirm your identity, process transactions, maintain balances, apply bonuses where relevant, and support normal use of the platform. It is also used to send service messages, password alerts, and confirmations related to account changes.

For legal and regulatory reasons, BetX may use personal data to complete KYC, FICA, AML, and similar checks. That includes reviewing account activity, verifying age and identity, detecting suspicious behaviour, and responding to lawful requests from relevant authorities. It also supports dispute handling, internal recordkeeping, and compliance with financial, tax, and sector-specific rules.

For analytics and marketing, where allowed, BetX may analyse user behaviour to improve features, test site performance, personalise content, and measure campaign effectiveness. Marketing messages are sent where consent or another valid permission applies, and users can adjust preferences at any time.

Legal Basis and Compliance in the iGaming Context

BetX processes personal data on recognised legal grounds. In plain terms, that usually means processing is needed to provide the service you requested, comply with legal duties, protect legitimate business and security interests, or rely on your consent in limited situations such as promotional messaging.

In the iGaming sector, operators may be required to collect and retain certain information for identity checks, anti-money laundering reviews, fraud controls, and financial reporting. That is why some documents or account information cannot be treated as optional once a regulated process starts.

BetX does not use your personal information for unrelated purposes that conflict with the reasons set out in this policy.

Sharing Your Information with Third Parties

BetX may share information with selected third parties where that is necessary to provide services, meet legal obligations, or protect the platform and its users. Data sharing is limited to what is reasonably needed for the relevant function.

Typical recipient categories include:

• Payment providers and banks for deposits, withdrawals, and payment verification
• Game and platform providers that support product delivery and technical operations
• IT, hosting, cloud, and analytics service providers
• KYC, AML, and fraud detection partners
• Regulators, supervisory bodies, and law enforcement where disclosure is legally required
• Marketing and communication providers for email, SMS, or push messaging where permitted

BetX seeks to put confidentiality and data protection terms in place with these providers. Service partners are expected to handle data securely and only for the purpose of delivering services to BetX. Where data moves across borders, BetX aims to use providers and arrangements that support an adequate level of protection under applicable law.

How Long We Keep Your Personal Information

BetX keeps personal information for as long as it is needed for account operation, contractual performance, dispute handling, bonus administration, and related service purposes. Data may also need to be retained for legal, tax, financial, anti-fraud, and regulatory reasons.

Retention periods are not identical for every data type. Some records must be kept for a set period under law or internal compliance requirements, while others are kept only for as long as the account remains active and any follow-up issues are unresolved. After the applicable period ends, BetX may delete, anonymise, or securely destroy the information.

If you need more detail about a specific category of data, you can request that information through the rights section below.

How We Protect Your Information

BetX uses a mix of technical and organisational measures to reduce risk and protect online betting data privacy. These controls are designed to safeguard information during collection, storage, transfer, and internal access.

Examples of practical measures include:

• Encryption and secure transmission methods for sensitive data flows
• Access controls based on staff roles and business need
• Password protection and regular software maintenance
• Employee training and internal handling rules for personal data
• Security monitoring, incident response, and periodic review of controls

BetX also assesses service providers before entrusting them with data-related functions. No online environment can be guaranteed to be completely secure at all times, but the business works to minimise exposure and respond quickly where an incident occurs. If a significant breach affects users, BetX will act in line with applicable law and provide appropriate notice and support steps where required.

Your Account Credentials and Player Responsibility

You are responsible for keeping your username, password, and device access secure. That includes any device used to log into your account, whether on desktop or mobile. If someone gains access because your login details were weak, shared, exposed, or left open on an unattended device, BetX may not be responsible for resulting losses except where law says otherwise.

To reduce risk, users should follow a few basic account safety steps:

• Use a strong, unique password that is not reused elsewhere
• Do not share your login details with any third party
• Avoid storing passwords in easily accessible places
• Log out after use and do not leave active sessions unattended
• Keep your device, browser, and security software up to date

Cookies and Similar Technologies

BetX uses cookies and similar technologies such as pixels, tags, and local storage to support site performance, remember settings, measure usage, and improve services. These tools help the platform recognise returning users, maintain sessions, detect technical issues, and understand how people interact with pages and features.

Cookies generally fall into four groups:

• Strictly necessary cookies for core site functions and secure login
• Performance and analytics cookies for measuring use and improving services
• Functionality cookies for language, preferences, and user settings
• Marketing or advertising cookies for personalised messaging or remarketing where allowed

Users can usually manage cookies through browser controls and, where available, on-site settings. Restricting certain cookies may affect site performance or prevent some features from working properly. For more detail, see how we use cookies in the separate cookie policy.

Your Privacy Rights and Choices

Depending on the law that applies to your situation, you may have a number of rights relating to your personal information. BetX aims to support those rights while also meeting legal and regulatory duties that may require certain data to be kept or processed.

You may generally have the right to:

• Know what personal information BetX holds and how it is used
• Request access to your information and obtain a copy
• Ask for incorrect or outdated data to be corrected or updated
• Request completion of incomplete records where appropriate
• Object to certain processing, including direct marketing
• Change or withdraw consent for marketing communications
• Ask for deletion or restriction of processing where legally permitted
• Request more information connected to your right to information

Before completing some requests, BetX may need to verify your identity to protect your account and prevent unauthorised disclosure. Response times may vary depending on the complexity of the request and any legal retention requirements. To exercise your rights or ask a privacy question, please use the contact options at /contact-us/.

International Transfers of Personal Information

Because BetX may use international service providers for platform support, payments, analytics, verification, and related operations, your personal information may be processed outside your country of residence. This can happen when systems, support functions, or specialised providers operate in other jurisdictions.

Where international transfers take place, BetX aims to use safeguards that support an appropriate level of protection. These may include contractual commitments, vendor checks, and review of the provider’s security practices. Cross-border processing is limited to the purposes described in this betxchange privacy policy and is not intended for unrelated secondary uses.

Updates to This Privacy Policy

BetX may update this policy from time to time. Changes may be driven by legal developments, regulator expectations, operational changes, or updates to products, services, and internal processes.

The latest version will be posted on this page and may include the date of the most recent revision. Users should check the policy from time to time to stay informed about current data handling practices. If a change is material, BetX may also provide a more direct notice through the website, account messaging, or email where that is appropriate.

Contact Details and Social Channels

If you have a question about privacy, want to exercise your rights, or need to raise a complaint, you can contact BetX through the details and form available on the contact page. Account support channels may also assist with routine requests and help route privacy matters to the right team.

BetX also shares updates and general information through its official social channels. Those platforms operate under their own privacy terms, separate from this policy:

• Facebook: https://www.facebook.com/BetXchange/
• X (Twitter): https://x.com/BetXchange
• Instagram: https://www.instagram.com/betxchange/
• YouTube: https://www.youtube.com/@KeithHoBetXchange

Author’s Note – Privacy Analysis by Candice Winterboer

I’m Candice Winterboer, and I reviewed the privacy approach behind BetX and BetXchange with a focus on iGaming operations, user transparency, and practical data protection standards. My work considered the way online platforms collect registration data, verify identity, process payments, and manage ongoing account activity in a regulated environment.

When shaping this policy analysis, I took into account sector-specific KYC, FICA, and AML expectations, along with broader data protection principles and what players usually want to know before trusting a platform with personal information. In my view, the strongest privacy policies explain data categories, purposes, sharing practices, safeguards, and user rights in plain language rather than dense legal wording. If you’d like to connect professionally, Connect with me on LinkedIn.